Adinovi: Expert ISO 27001 Certification for AI Leaders Like Palm Mind in Nepal

Adinovi, a leading Authorized ISO Certification Provider in Nepal, is proud to announce the successful ISO 27001 certification of Palm Mind Technology. This achievement underscores the client’s commitment to security and innovation in AI services within Nepal, aligning with global standards. This case study details how Adinovi’s expert certification process enabled the client, specializing in Conversational AI, AI Agents and AI Consulting to attain this globally recognized Information Security Management System (ISMS) standard.

The client Palm Mind Technology(https://www.palmmind.com/) is at the forefront of AI advancements, delivering cutting-edge customer experience agents, employee experience agents, voice agents and AI consulting to businesses in Nepal and Globally, aiming for wider international expansion. Also, specializing in full-stack customized AI development, they empower enterprises with GenAI-based conversational chatbots for enhanced customer experience and streamlined operations. Their comprehensive solutions, from design to deployment, are tailored to meet the unique needs of the Nepali market and their global customers. By fostering strong partnerships, the client delivers bespoke AI development services that drive innovation, efficiency, and security, now as an ISO 27001 certified company. Adinovi is proud to have assisted in this achievement.

The Challenge

Our client, a leading AI services company specializing in Conversational AI solutions, faced a unique set of security challenges as they rapidly expanded their operations within Nepal and beyond. Their innovative AI services, while powerful, demanded meticulous security measures.

Specifically, the client needed to address:

• Protecting Sensitive Training Data: As their AI models relied on large datasets, ensuring the confidentiality and integrity of this training data was paramount.
• Securing Development and Deployment: Their dynamic software development process, involving frequent updates and deployments of chatbot applications, must be treated of potential vulnerabilities. They needed to ensure secure coding practices, implement robust change management, and protect their development and deployment pipelines to prevent unauthorized modifications and security breaches.
• Managing Customer Interaction Data: Their chatbots processed vast amounts of customer data, including queries and transactional information.
• Meeting Rising Client Expectations: As they aimed for global expansion, their enterprise clients increasingly demanded stringent security certifications. They recognized that ISO 27001 certification was crucial for building trust and securing high-value contracts.

These challenges underscored the need for a comprehensive Information Security Management System (ISMS). The client sought ISO 27001 certification to not only mitigate these risks but also to demonstrate their commitment to security and establish themselves as a trusted partner in the rapidly evolving AI landscape. Adinovi’s expertise was vital in navigating these intricacies.

Adinovi’s Expert Certification Process

Adinovi, an Authorized ISO Certification Provider in Nepal, guided the client through a structured and impartial certification journey:

1. Initial Assessment by Adinovi: Adinovi conducted a thorough review of the client’s existing security framework. This assessment focused on how they safeguarded client data, chatbot algorithms, software development, deployment, and operational systems against ISO 27001:2022 standards. These standards were tailored to the Nepali business environment, while also considering international best practices. Collaborative discussions during this phase, such as ensuring thorough tracking for security deployment reviews, laid the groundwork for a robust ISMS.
2. Documentation and Implementation: Based on the initial assessment by Adinovi, the client developed a comprehensive ISMS. This included risk assessments and controls specific to their AI services. Examples of actions taken included implementing change management policies for software deployments, secured software development policies, access control policies for sensitive data, and incident response procedures for security breaches. They also formalized data sanitization for model training and outlined secure disposal procedures for retired assets, strengthening their security foundation for global operations.
3. Stage 1 Audit by Adinovi: Adinovi evaluated the client’s ISMS documentation. This confirmed their readiness to meet the standard’s requirements, including those relevant to international standards. This included verifying that the client had correctly documented and implemented controls such as securing training data, chatbot deployment pipelines, and customer interaction logs, based on the initial assessment. Conversations about tracking security training participation led to the establishment of a simple record-keeping system. This further enhanced their processes.
4. Stage 2 Audit by Adinovi: Adinovi verified the practical application of the client’s ISMS across their full-stack AI operations. This included development environments and live chatbot deployments. By this stage, they had demonstrated adherence to their implemented change management, access control, and incident response policies, showcasing their alignment with global best practices. They showed that they were implementing data masking, training logs, and secure asset disposal procedures. This demonstrated a fortified ISMS for global competitiveness.
5. Certification Award: With their ISMS fully enhanced, the client was awarded ISO 27001 certification by certification body. This recognized their adherence to the standard. It confirmed that they are now an ISO certified company, ready for international partnerships and expansion.

Adinovi’s collaborative approach ensured a seamless and effective ISMS tailored to the client’s GenAI solutions in Nepal and their global aspirations.

Key Outcomes

• Enhanced Client Trust: Strengthened enterprise confidence through certified security measures for AI services and sensitive data protection.
• Operational Security Excellence: Formalized ISMS framework improving risk management and ensuring uninterrupted chatbot delivery.
• Competitive Market Advantage: Distinguished position in the AI services market with verified security credentials appealing to security-conscious enterprises.
• Global Expansion Readiness: Established international security compliance creating foundation for cross-border AI partnerships and market entry.
• Security-Innovation Balance: Demonstrated capability to maintain cutting-edge GenAI development while adhering to robust security protocols.

Why Choose Adinovi for ISO 27001 Certification in Nepal?

Adinovi’s role as an Authorized ISO Certification Provider in Nepal ensures an objective and credible evaluation of security practices, with a global focus. Our expertise in ISO 27001 enables precise ISMS assessments, affirming independent efforts to meet the standard.

With ISO 27001 certification, facilitated by Adinovi, the client is well-equipped to expand their impact in the AI landscape within Nepal and internationally. Adinovi will continue to support them through ongoing surveillance audits, ensuring their ISMS remains robust.

Get ISO 27001 Certified in Nepal with Adinovi

Interested in learning more about how ISO 27001 certification, provided by Adinovi, can benefit your product and services in Nepal and support your global expansion? Contact Adinovi, an Authorized ISO Certification Provider in Nepal, today for a consultation.